Build a Strong Relationship With Your Followers

HOW TO MANAGE YOUR SOCIAL MEDIA COMMUNITY Build a Strong Relationship With Your Followers
Social Media Ebook

Did you know...

  • There are 3.78 BILLION people on social media?
  • Or that 57% of people follow a brand to learn more about new products or services?
  • Or that 50% of people who reach out to a brand expect an answer from its Facebook page within 30 minutes?
  • Or that 49% unfollow a brand due to poor customer service?
  • Or that brands see a 25% increase in customer advocacy when a complaint on social media is addressed?

Did we get your attention?

Now, we bet your next question is...

“so what do I do with that information?” And, “how do I learn more?”

Well, in our latest e-book, “HOW TO MANAGE YOUR SOCIAL MEDIA COMMUNITY”, we divulge what it takes to engage with your social media audience, i.e., customers, fans, etc., in an efficient and professional manner.

How do I know if this e-book is for me?

This e-book is for you if you've built and scaled your social media accounts and can no longer manage the number of comments and DMs you receive in a timely manner (this is a good thing).

This means that your presence on social media is getting so much traction that your level of engagement requires its own strategy, and its own people who can devote all their time to ensuring your online community feels seen and heard in a consistent manner.

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Does this sound like you?

  • You want more freedom in your business, and personal life, to focus on things OTHER than social media management.
  • You don't want to feel the pressure of being "on" 24/7; once you find social media management is compromising your mental health and work/life balance, it’s time for a change.
  • You are worried about losing a key social media team member and are finding yourself scrambling to find someone to help with last-minute tasks to engage with your online community.
  • You are concerned with not only having to deal with negative reviews, but you also worry about making clients or customers upset and that they will find business elsewhere because you haven’t had the time to address their concerns.
  • If you’re a social media marketer, you fear losing your job because you are so inundated with the volume of interactions on social media that you feel it’s impossible to keep up.

It is imperative to address your social media community on the reg. It will help your audience feel you are nurturing a relationship with them, which will increase the chances that they will buy your products from you and become loyal brand ambassadors.

ALSO, and this is a big one, you do not want to appear as if you are neglecting your audience by leaving their complaints, questions or concerns unanswered. It can harm your brand’s credibility and give more of a voice to those who will leave bad reviews. It’s also important to address bad reviews and negative feedback head on, as your customers are always watching, so you must maintain your professionalism at all times as you remedy the situation.

By now you’re probably asking, but how?

Just keep reading.

In this e-book, we will show you...

The most streamlined ways to manage your communities

Best practices for social media engagement

How to make a daily to-do list to ensure your social media engagement becomes part of your business model

How to properly respond to comments while maintaining your branding tone and voice


"Such a helpful resource for someone new to social media marketing! Especially as a one woman show, the best practice advice, example responses, and insight into statistics for typical users takes much of the mystery out of it allowing emphasis on other aspects of my business." - Ashley T

Long-term benefits of effective online community management

Once you start implementing these strategies into your social media marketing plan, you will notice a world of difference in how effortless it feels to be interacting and engaging with customers on a daily basis.

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You will also find:

  • You have more freedom to focus on other social media tasks or OTHER areas of your business entirely.
  • You will see a streamlined, foolproof system that you can easily duplicate and pass off to any new team members or hires so you can be WORRY FREE while you’re focusing on other areas of the business or heck, maybe even taking some time off for once!
  • You will establish a consistent tone of voice and responses that eliminate customer confusion AND internal confusion. This will lead to happier clients who will leave you positive reviews and refer your business to other customers.
  • You can engage with your social media community more frequently, which will increase your business’ visibility.
  • You will improve customer relations, creating a more tight knit community.
  • You will grow accustomed to responding to the ever-growing and sometimes complex needs of consumers, this will also help you react and adapt quickly to a crisis.
  • It will help you stay on top of trends of the moment while remaining competitive and dynamic in an increasingly connected world.
  • You will generate and direct more traffic to your business’ site.
  • You will constantly be able to improve and preserve your business’ image.
  • And most importantly, you will acquire and retain more online customers that you can nurture and develop into loyal brand ambassadors.

Ready to create your own social media community for your business?